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Frequently Asked Questions
How much does delivery cost?
All orders in excess of €50.00 are delivered FREE to any address in the Republic of Ireland, a 'FREE SHIPPING' coupon will be issued. This coupon can be redeemed at the checkout. To redeem the coupon, enter the word SHIPPING as your discount code. There is a FREE 'once a week' delivery service to certain schools. Those schools are listed in the checkout area of our online store. Schools will only accept uniforms for their own school. All other orders are delivered for a simple flat fee of €3.95. Our delivery service is operated by Couriers.
How long does delivery take?
Delivery usually takes between 3-5 working days where possible. If for any reason you notice a delay or have any concerns, please don't hesitate to contact us at any time on our Contact page.
If I'm not happy, how do I return my purchases?
If you are not happy with your purchase you can return it to our stores or via our free Parcel Connect service. If using our Parcel Connect service please retain your receipt and tracking number. Returns due to circumstances beyond our control, including incorrect size ordered, you will be held responsible for all re-shipping costs. You will also have to note if you would like a refund or an exchange. To find out more about this service, please click here.
What do you do with my personal information?
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Is my credit card information secure?
Our payments handler, Stripe, meets and exceeds the most stringent industry standards for security. Click here to learn more about the technical details of Stripe's secure infrastructure.
Is Stripe PCI-Compliant? Is SSL offered?
Yes and yes! Stripe has been audited by a PCI-certified author and has been certified as a PCI Level 1 Service Provider. Click here for security information regarding this. Checkout and payment pages are served over SSL on schoolwearhouse.ie.